STOCK AND SUPPLY
Mikami furniture is based in Malmesbury, Western Cape, South Africa. A home-based company.
All our stock are custom made to each order, therefore no stock will be on hand to supply. We only start with the manufacturing once payment is received. All orders will take between 5-7 weeks to be completed, and another 2 weeks will be added if the product is custom in size or special materials.
The colour, texture and composition of fabric may vary from that of the swatch or the products displayed on our website due to dye-lot variations and upholstery processes.
The following may occur in leather products:
- Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full-grain leather and are therefore not defects. Prominent brand marks may also be visible and are not considered defects. Solid timber products may have natural markings, cracks and colour variations due to the nature of the product; these are the characteristics of a natural product and no defects or signs of damage.
- Dye lots may vary
- Colour variations may occur due to multiple hides required to make up the product
Some products are made from reclaimed and/or recycled materials and will, therefore, have markings, colour variations, scratches and dents.
These products may also have holes, nails and metal caps inconsistently visible on the product because materials have been recycled or reclaimed from their original use and are often handcrafted. The characteristics mentioned are not defects or signs of damage.
All Mekami furniture is designed for self-assembly and should be assembled according to the provided assembly instructions.
PRICE AND METHOD OF PAYMENT
Full payment of the price and delivery charges (where applicable) is required before products will be delivered to or collected by the customer.
The invoice must be retained as proof of purchase and payment.
FREE SHIPPING ON ALL ORDERS ABOVE R3000
Mekami will contact the customer to arrange delivery on any weekday between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product on the arranged time and date.
Circumstances that are unforeseen or beyond our control may result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.
The customer is required to inspect products on delivery.
The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, following the customer’s specifications.
The customer must ensure that the place of delivery is accessible; that the product delivered can fit into lifts, staircases or through doors and that all the relevant areas have been cleared before delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at his own cost. The customer accepts the risk of all damages that may result due to non-compliance by the customer. The customer will be charged for additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery.
The customer will be liable for paying the return shipping.
Mekami does not offer storage facilities. In the event of none delivery and/or collection within 10 days after the customer has been notified, a storage fee of R100.00 per day will be charged to the customer’s account. This storage fee must be settled in full before the delivery and release of the product.
CARE INSTRUCTIONS AND MAINTENANCE
Care instructions and maintenance advice regarding the use and application of products are provided for all products.
The customer will be provided with a quotation for all made to order products, CMT (cut, make and trim) products and backorders (collectively “special orders”). It is the customer’s responsibility to verify the correctness of all information on the quotation.
The customer’s signature on the quotation will confirm verification. No special orders will be subject to return, exchange or refund.
Lead time for special orders depends on the product. The anticipated lead time will be stated on the invoice. Mekami will inform the customer of any delays. It is acknowledged that products that are subject to special orders may differ from samples due to hand-making processes and also the considerations set out in paragraph 1 above and it will be so accepted by the customer.
Mekami will only be liable to honour a warranty if:
- The defect existed at the time of delivery and manifested during the warranty period;
- The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- The product concerned is used for the purpose intended and in a domestic environment
(Unless the latter requirement is waived by Mekami in writing); i.e. commercial use is not warranted;
- The customer duly complied with the care instructions and maintenance referred to in paragraph 4 above;
- The customer provides the original invoice;
The product is assembled by the customer following the installation instructions provided. Mikami warranty provides for the free repair or replacement of any faulty component. The customer must at his own cost, deliver and collect the product concerned.
UPHOLSTERED FURNITURE WARRANTY
Upholstered furniture is warranted for 2 years from the date of delivery/collection in respect of the frame and craftsmanship. The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment are beyond Mekami control.
- Warranties do not apply to:
1.1. Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance – referred to as ‘dressing’, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear; failure to comply with Mekami care instructions or specifications
1.2 Extreme use is considered damage caused by more than normal wear and tear this includes:
- Solvent spills
- Body fluids (human or animal)
- Improper cleaning techniques
- Placing furniture outdoors in direct sunlight or close proximity to an open heat source (heaters, fireplaces, barbeque stands)
- Sitting on arms and backs of the sofas
Timber products are warranted for 1 year from the date of delivery/collection workmanship. Should the original product be altered in any way, the warranty will be void.
LIMITATION OF LIABILITY
Mekami will only be liable for damages that may be suffered by the customer as a result of gross negligence or a willful or intentional act or omission on the part of Mekami.
EXCHANGES AND RETURNS
Mekami will exchange any damaged or flawed products returned in an unused condition within 10 days of purchase or delivery together with the proof of purchase the customer will, therefore, be liable for paying the return shipping. Product exchanges requiring delivery will be transported to the original delivery address within South Africa.
It is acknowledged that exchanges are subject to product availability at the time of the request for exchange. Mekami will check the condition of products presented for exchange or returned products are deemed to have been supplied in good condition as checked by the customer at the time of purchase, delivery or collection.
No special orders will be subject to exchange/return/refund. Physically altered or partially disassembled product may not be returned. Should the customer change their mind about a purchase but the product is unflawed or undamaged Mikami is not obliged to accept the return. Products purchased during the annual sale will be subject to the terms and the conditions of the sale.
The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice, and the customer will be liable for paying the return shipping.
- A) PRODUCTS PURCHASED ONLINE should be returned to Mekami at the customer’s expense within 10 days of delivered. Mikami to check the condition of products being returned as explained in the Exchanges and Returns paragraph.
Any defects noted after delivery should be photographed and reported to Mekami
In the unlikely event that a product does not comply with the purpose, it was intended to be used and is therefore fundamentally flawed and exchange or repair is not possible, a refund may be requested (within 6 months).
REFUNDS PROCEDURES: Once the product has been received and checked by Weylandts, the customers banking details will be verified to issue a credit note. The refund will be processed and paid into the verified bank account. All refunds are paid on either the 15th of the month or at the end of the month. Allow 2-4 business days for the refund to reflect.