STOCK AND SUPPLY
Mekami furniture is based out of Malmesbury, Western Cape, South Africa. A home-based company.
All our stock are custom made to order therefore no stock will be on hand to supply. We only start with the manufacturing once payment is received. All orders will take between 5-7 weeks to be fulfilled, 2 weeks will be added if the product is custom in size or special materials.
All major credit and debit cards, as well as EFT payments, are accepted via Payfast. For custom orders and back-order items, full payment is required to commence with production and/or to secure the items on back-order. The balance payment must be made by any of the above-mentioned payment methods before delivery is made. Unfortunately, no exceptions will be allowed.
Custom orders are made especially for you. The production of custom orders to your specifications (colour, size, depth, material etc) begins immediately. Therefore, custom orders cannot be cancelled, changed, returned or refunded at any time. So please make sure the specifications of your order is correct before making the deposit.
In the unlikely event of a defective product, please contact us. Please do not use the product if you have identified a problem. Defective products are replaced at the discretion of Mekami. However, nothing in these terms and conditions affects your statutory rights in the unlikely event that the goods do not meet a standard required by law.
CANCELLATIONS, RETURNS & REFUNDS
If you are unhappy with a purchase, you can return it. When returning a product, you must provide proof of purchase. The product must be unused and in the original condition. Physically altered or partially disassembled stock may not be returned. Wear and tear, product characteristics and explained pre-existing conditions will be considered by Mekami before acceptance of goods presented for return.
Once a return has been approved, the product may be exchanged for other items or credit note will be issued. UNFORTUNATELY, NO REFUNDS ARE GIVEN. Custom order products cannot be returned after you have received them — unless they are defective.
If you wish for us to collect the product, contact us. We reserve the right to charge you for this service.
Mekami reserves the right to cancel an order.
DELIVERY BY MEKAMI OR 3RD PARTY COURIER
FREE DELIVERY ON ALL PRODUCTS.
Specific delivery times cannot be made or agreed to at the time of order and Mekami does not deliver on weekends or public holidays. However, you will be contacted by our delivery team at least 2 days before your delivery to ensure availability and access. Should you wish to change any of your delivery instructions, please discuss this with us.
We do not offer storage facilities and therefore reserve the right to charge you for storage costs if you are unable to accept your delivery (See 10. Storage).
Please note that some of our vehicles are large. Please make sure that your property has the necessary means of access at the time of payment. Please discuss any special delivery instructions with us.
On delivery, a two- or three-person crew will arrive and deliver your order to the room of your choice, provided there is safe or acceptable access. Please assist us by clearing pathways and removing ornaments and other objects that might get in the way. We are not responsible for any form of breakage or damage. The packaging is normally removed and taken away unless you request us not to do so. Products requiring assembly will be assembled by you.
Our delivery crews are instructed to not attempt delivery where damages may occur. Unfortunately, they cannot remove doors or windows, or reconnect electrical equipment. An adult must be available to sign and acknowledge receipt of the product — agreeing that the delivery is correct and the goods are in a satisfactory condition.
ASSEMBLING FURNITURE YOURSELF
Product assembly by the customer. Kindly refer to assembly instructions included with the product. Mekami does not accept responsibility for items damaged due to incorrect assembly by a customer. Such items will not be considered for returns or refunds.
If you are not able to receive your order, Mekami is not able to store it for you.
Have to collect/deliver within 10 days from the date of being contacted, thereafter storage fees apply of R100 per day
Mekami will not be held responsible for any loss or damage to your furniture while in our care after you have been notified of the required collection or delivery and unable to receive the goods. Mekami reserves the right to charge storage fees for any incomplete deliveries and this will be payable before completing your delivery. Please liaise with your consultant should you not be in a position to receive your goods.
Mekami uses natural full-grain leather. Therefore, certain variations may occur. Dye lots may vary resulting in slight colour variations. No two hides are identical. Scratch marks, stretch marks, brand marks, scuff marks and tick bite marks are characteristics of natural full-grain leather and are often visible. These are not defects but are considered to add character to the leather. To make sure you take optimal care of your leather products, please read Mekami Care Instructions which are available.
Please refer to the specific item’s suggested wattage and voltage. Mekami will not honour the replacement of any product due to defects resulting from the incorrect application.
Some products are made from reclaimed, recycled or salvaged wood and will, therefore, have nicks, marks and imperfections. Some products may have holes, cracks and metal visible and are most often handcrafted — creating a character that is part of the look and/or design. These are not defects, signs of damage or poor quality. Some products are not sealed and therefore care needs to be taken during day to day use.
Mekami Care Instructions for timber products are available.
COLOUR DESCRIPTIONS & UNIQUE FEATURES
While every effort is made to ensure that the product you buy, including timber, fabric and leather products, corresponds as closely as possible to the sample shown on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of our products.
Mikami makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).
Unless any applicable law prescribes otherwise, any agreement made with Mekami to buy a product or a connected service shall be governed by the laws applicable to South Africa.